Quality and Operations Manager, Redfern 

The Quality and Operations Manager leads a coordinated approach to managing quality, systems, and operations across the organisation, as well as managing daily operations at WAGEC’s Head Office in Redfern. The role reports to the Director of Quality and Impact and leads a small and dynamic team to deliver on a range of business and strategic priorities. 

The Quality and Operations Manager is responsible for continuous improvement and ASES accreditation functions, policy and procedure development, on-going CARE model implementation within Client Services and Programs, facilities management, and operations for WAGEC’s 7 sites, including our 4 Specialist Homelessness Services (SHS) refuges. The role is critical to ensure operations enable front line service delivery. 

The Quality and Operations Manager uses strong project management and problem-solving skills, working across the wider organisation to communicate, train staff and operationalise WHS, maintenance and logistical support functions. The role works collaboratively to deliver projects that improve systems and processes for the organisation. 

While WAGEC has a flexible work policy, the operational and safety requirements mean this role is primarily on-site at our Redfern office, with some travel across all WAGEC services and offices. 

• Team Performance (30%) 
• Quality, policy, and accreditation (30%) 
• Operations and Systems (35%) 
• WAGEC culture (5%) 

• Minimum 3 years’ experience as a Manager, leading multi-disciplinary teams or projects. 
• Solid experience working directly with people in human services or customer service capacity 
• Demonstrated experience in managing business and finance operations 
• Thorough understanding of project and change management methodologies, and experience leading best practice change management 
• Demonstrated experience managing safety, quality, or regulatory programs, such as accreditation, best practice models of social services, or work health and safety compliance. 
• Experience leading and/or contributing to strategic and operational planning and implementation. 

Please read the attached position description and check out our range of services.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• And when we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications.

If you have any questions or would like assistance in applying, please contact the People and Culture team via 0437 615 061 or recruitment@wagec.org.au using the subject line: Quality and Operations Manager, Redfern enquiry via EthicalJobs.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days paid Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.